Refund policy

Returns & Refunds Policy

At ON START, we want you to choose the right product for your device before placing your order.

Change of Mind

We do not offer returns, refunds or exchanges for change of mind purchases.

This includes situations where:

You ordered the wrong device model, size or colour.
You selected the wrong AirPods case or screen protector for your device.
You no longer want or need the product.
You found the product elsewhere.
You simply changed your mind after purchasing.

Please carefully check your device model and product compatibility before completing your order.

Opened Products

For change-of-mind requests, products that have been opened, removed from their packaging, fitted, installed or used cannot be returned or exchanged.

Once an accessory has been opened or handled, we cannot guarantee that it remains in brand-new and resaleable condition.

This does not affect your rights under the Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.

Faulty or Incorrect Products

If your product arrives faulty, damaged, incorrect, or does not meet the consumer guarantees under the Australian Consumer Law, please contact us with your order details and information about the issue.

We may ask for photographs, video or other information so we can assess the product and determine the appropriate remedy.

Where required under Australian Consumer Law, we will provide an appropriate repair, replacement, refund or other remedy.

Returning a Faulty Product

Please contact ON START before sending any product back.

If a returned product is confirmed to have a fault covered by the Australian Consumer Law, reasonable return postage costs may also be reimbursed where required by law.